How long does it take to process an order?
Most orders ship on the same or the next business day. You should allow up to five (5) business days for order processing. Our carriers make multiple pickups from us throughout the day with the latest cutoff time at 6:30 p.m.
Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday till Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.
Why hasn't my tracking number been updated yet?
How the shipping process works:
When we ship packages out, they get picked up in bulk by USPS and scanned at a Central Distribution facility. This is when the tracking number is updated. The packages then get scanned when they are in route.
The cause of the issue:
They do not scan the packages when they come in. It gets scanned after its transported to the central distribution facility.
Sometimes, when the item is shipped out by the end of the business day, it doesn't get scanned in the Central Distribution facility until the next day. That creates a delay in updating the tracking number, leaving many customers confused.